FREQUENTLY ASKED QUESTIONS
How to place your order?
Better.in has been created to help with both, offering customers our wide range of well-crafted, creative products and provide a top-notch shopping experience that's simple and painless.
- Easily find what you are looking for with our "New Search Feature" and easy to use filters.
- Submit orders for Custom Products - simply upload images and provide details to help us create your desired custom product.
- You can now choose to make your Payments Online via VISA, Mastercard. Paying online with your credit or debit card is safe and easy.
- Sign Up with us to track your orders, view your order history, get invitations to exclusive sales and promotions.
How to submit your Order Inquiry?
Better.in has been created to help with both, offering customers our wide range of well-crafted, creative products and provide a top-notch shopping experience that’s simple and painless.
- You can Search and add desired products to your shopping cart.
- You can also add custom designed products to your shopping cart– simply upload images and provide details to help us create your desired custom products.
- Once your shopping cart is ready send us your order inquiry by simply providing your email address.
- You will receive a confirmation email with corresponding inquiry number. Our sales representative will contact you within 48hrs to discuss and help finalize your order.
What happens once we receive your Order Inquiry?
Step 1
You have successfully placed your order inquiry and have received a confirmation email with corresponding inquiry number! If you have any queries or need any changes, you can contact us with the inquiry number and our sales representatives will be able to help you.
Step 2
Now it's our turn! We will locate your merchandise, prepare any custom designs you requested and our sales representatives will contact you with details on availability of all items required, timelines for order delivery, and your updated order total with all applicable sales taxes and required shipping and handling charges.
Step 3
Once you have finalized your order details, our sales representative will send you a confirmation email with order number and options to make payment for the same.
Step 4
On receipt of payment against your order we will begin processing all required items for shipment as per agreed timelines. We will send you a shipping confirmation email so you can track your shipments. We may send your order in multiple boxes but will keep you well informed regarding the same. We know you are looking forward to your order delivery and our sales representatives are there to help you with any queries regarding the same.
How can I change my inquiry once it is submitted?
You can always contact us with your order inquiry number and our sales representative will be happy to help with your queries. The updated inquiry will be mailed to you for your records as well. Please make a note of your inquiry number as you will be able to check status of your inquiry.
Please note that once your inquiry is finalized and order confirmed we will be unable to take any changes.
When you should expect to hear from us ?
When you order with better.in, we’ll send you multiple emails to update on your order status.
- Inquiry Confirmation Email - We will send your inquiry confirmation email at the email address provided by you. Our sales representatives will contact you in 48hrs to discuss your inquiry and finalize your order details. Print and save for your records, as this will include an inquiry number that you can use to check status of your inquiry.
- Order Confirmation Email - We will send you an order confirmation email at the email address provided by you. Print and save for your records, as this will include an order number that you can use to check your status of your order.
- Shipment Confirmation Email - We will send you a confirmation email after each shipment leaves our warehouse with shipment details and tracking number. Please note your order may ship in separate boxes and might be delivered on different dates.
- Order Status Email - We will send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer. This email will provide a new expected ship date and instructions on how to accept or decline the backordered merchandise.
Payment Options
Once your order inquiry has been confirmed with us, our sales representative will provide you with easy, convenient options to make payment for the same.
- You may choose to make Online Payments for all your purchases with Better Services via any VISA or Mastercard. Paying online with your credit or debit card is easy and safe.
- You may choose to make payments for all your purchases with Better Services by bank electronic transfers. The details for the same are provided.
Name of Account: Better Services
Account No: 0900055118
Name of Bank: Citibank, Mumbai Branch, Mumbai
Swift Code: CITIINBX
IFSC Code: CITI0100000
You can make shopping even faster and easier; when you Sign Up at better.in, you can securely save your card and other billing information to use during Checkout.
Sales Tax Charges
Sales Tax is calculated based on your Ship-to-Address and the taxability of items purchased. Our sales representative will provide you all necessary details on order confirmation.
Shipping/ Handling Charges
Shipping and Handling includes all applicable courier charges and packing charges of items purchased. Our sales representative will provide you all necessary details on order confirmation. We have accounts with FedEx and DHL and are able to ship our products worldwide.
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